FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
Once it an item ships, it can't be cancelled. If you just plaaced the order and it hasn't shipped, please call us at 866-306-0246 to see if the order can be cancelled.
What if I want to speak to someone?
What if I want to speak to someone?
We would love to chat! We can be reached at 866-306-0246 M-F 9 AM - 5 PM EST.
Do you price match?
Do you price match?
Found a better price? Let us know! We will gladly price-match any of our authorized distributors!
Where can I buy your product?
Where can I buy your product?
Foundation Armor products are available online direct, and through HomeDepot.com, Lowes.com, Amazon.com, Northerntool.com, and Wayfair.com. DO NOT purchase from unauthorized distributors or resellers as you run the risk of purchasing counterfeit products.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the US, Canada, Mexico, and Internationally. Shipping is free everywhere in the US except for Alaska and Hawaii.
Please contact us if you need an international shipping quote.
How long will it take to receive my order?
How long will it take to receive my order?
All orders are packaged and shipped same-day M-F. The cut-off window is between 3-4 PM EST. Orders placed after 3-4 PM EST, on the weekend, or on a holiday, will ship the next business day.
Orders are shipped USPS (samples), UPS, and freight from our NH distribution facility. Most orders will arrive in 1-5 business days. States on the East Coast are typically 1-3 business days, and orders on the West Coast are typically 3-5 days. Please note, these are just estimates. Actual delivery times depends on the delivery address, the carrier, and weather.
How do I track my order?
How do I track my order?
Simply login to your account to view order details and tracking. You can also check your email or contact us directly at 866-306-0246. We are open M-F 9-5 EST.
Returns and Refunds
How do I return a product?
How do I return a product?
Returns are accepted on most items within 30 days of purchase. Product must be unopened, unused, and properly stored. To initiate a return, please contact us by phone, or by emailing returns@foundationarmor.com.
Returns are not accepted on color packs, application tools, HAZMAT products, custom formulations, pallet orders, drum orders, or totes. Please refer to the product listings for specifics on the item's return policy.
Samples are available for most Foundation Armor products directly on the product listing. If you need a sample and don't see it, please contact us directly.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 14 days from when we receive the item(s). If your product was delivered to our warehouse and you need your refund sooner, please don't hesitate to contact us at 866-306-0246.